General Inquiries

For questions related to account information, product features, pricing, or partnerships, use the channels below. We respond with concise guidance and actionable next steps to keep your initiatives on track.

Preferred contact methods:

• Email: [email protected]
• Online form for tracked inquiries (below): this ensures a documented audit trail and faster triage by our support specialists.

Developer Submissions

Usohe proactively seeks high-quality integrations, apps, and SDKs that expand platform capabilities. To initiate a submission, provide a comprehensive overview of your solution, including architecture, security posture, and deployment considerations. Submissions are reviewed by our Partnerships and Platform Teams on a rolling basis.

Submission essentials include:

• Developer or organization name and contact details
• Public link to product, repository, or demonstration
• Clear description and intended use cases
• Technical specifics: supported platforms, APIs, authentication methods
• Security and privacy considerations and data handling notes
• Primary contact and alternative outreach methods

Response Times

Usohe maintains defined service levels to ensure predictable and accountable handling of all inquiries and submissions.

• General inquiries: acknowledgement within 1 business day; substantive response within 1–2 business days.
• Developer submissions: acknowledgement within 2 business days; initial technical feedback within 5–7 business days.
• Urgent matters: please indicate urgency in your message; we prioritize critical issues and strive for same-day acknowledgement when possible.

Business hours: Monday through Friday, 9:00–17:00 UTC. Messages received outside these hours are queued and addressed on the next business day. You will receive a trackable reference number with every submission.